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Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today? 

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility. 

Contact Us

   

Phone/Email

Patient Advocate
803-751-2425
usarmy.jackson.medcom-mfach.mbx.moncrief-patient-services@health.mil
   
BCAC/DCAO
803-751-2425
803-751-2778
   

Hours

Monday - Friday
7:30 a.m. - 4 p.m.
   

Location

6th Floor
4500 8th Division Road
Fort Jackson, SC 29207
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