Getting Care

Patient Administration

All DOD Medical Records are the property of the United States Government

In order to maintain proper maintenance and documentation of continuity of care, all medical records of active duty, retirees, and their family members must be turned in upon arrival to Fort Jackson. Both in-processing and out-processing are done Monday through Friday from 0730-1600 hours in the Patient Affairs Office on the 6th floor, Rm 6-20.

How to Request Current Medical Records

Download release of information consent form and follow these instructions. Fax the form to 803-562-4503, email to: or feel free to visit our office currently located on the 6th Floor, Rm 6-01. The hours of operation for the Release of Information (ROI)/Ouptatient Records section are Monday-Friday 0730-1600, closed on all federal holidays and every third Thursday of each month from 1000-1600 for training. You are authorized one free complete copy of your medical records. Each additional full copy per year must be paid for at the facility. Please send in a copy of a valid photo ID with your request form or your request will not be processed. Please note that records requests may take up to 30 business days.

How to Request Inactive/Retired Medical Records

National Public Records Center
Military Personnel Records
9700 Page Avenue
St. Louis MO 63132-5100
National Public Records Center
Dependent Personnel Records
111 Winnebago Street
St. Louis, MO 63118-4199

Medical Record Reminders

Patients receiving treatment at Moncrief are no longer permitted to hand carry or maintain their medical records due to new government policies and strict revised Federal regulations.

Contact Us

Release of Information (Request for copies of Medical Records)   803-751-2036/2175/2172/2470/0683
Outpatient Records (Transfer of Records to/from other MTFs)   803-751-0716/2060/0718
Request of Information/Outpatient Records Fax Number   803-562-4503
HIPAA Privacy Officer   803-751-2461
EPTS   803-751-4786/2454
IDES/Medical Boards   803-751-2359
Patient Affairs (LOD, Registration)   803-751-0496/2376/0609/2178
MMC   803-751-3069
Need to Update Your Information in DEERS? Click Here