Accessing civilian health care during the government shutdown for TRICARE beneficiaries - During the current lapse in government appropriations, you may continue to get care or attend currently scheduled appointments with your civilian providers. Your usual out-of-pocket costs will apply. You may also continue to fill prescriptions at military pharmacies, retail network pharmacies, and home delivery. However, TRICARE may not be able to process or pay medical claims for services received until funding is restored. The Defense Health Agency is also working with our TRICARE contractors to communicate with healthcare providers on potential delays in payment. If you are denied care or informed services are suspended, please contact TRICARE East customer service Monday - Friday, 8 AM - 6 PM (ET and CT) at (800) 444-5445.
 
For more information, visit https://www.tricare.mil/shutdown

Getting Care

Patient Administration

All DOD Medical Records are the property of the United States Government

In order to maintain proper maintenance and documentation of continuity of care, all medical records of active duty, retirees, and their family members must be turned in upon arrival to Fort Jackson. Both in-processing and out-processing are done Monday through Friday from 0730-1600 hours in the Patient Affairs Office on the 6th floor, Rm 6-20.

How to Request Current Medical Records

Download release of information consent form and follow these instructions. Fax the form to 803-562-4503, email to: usarmy.jackson.medcom-mfach.mbx.record-request@health.mil or feel free to visit our office currently located on the 6th Floor, Rm 6-01. The hours of operation for the Release of Information (ROI)/ Outpatient Records (only) are Monday-Friday 0730-1600, closed on all federal holidays and every third Thursday of each month from 1000-1600 for training. You are authorized one free complete copy of your medical records. Each additional full copy per year must be paid for at the facility. Please send in a copy of a valid photo ID with your request form or your request will not be processed. Please note that records requests may take up to 30 business days.

How to Request Inactive/Retired Medical Records

National Public Records Center
Military Personnel Records
9700 Page Avenue
St. Louis MO 63132-5100
314-801-9032
       
National Public Records Center
Dependent Personnel Records
111 Winnebago Street
St. Louis, MO 63118-4199
314-801-0800

Medical Record Reminders

Patients receiving treatment at Moncrief are no longer permitted to hand carry or maintain their medical records due to new government policies and strict revised Federal regulations.

Contact Us

 
Release of Information (Requests for copies of Medical Records)       803-751-2036/0638/2470
Outpatient Records (Transfer of other records to/from other MTF’s)      803-751-0716/0718/2060
Legal Requests                                                               803-751-2175/2448
Behavior Health Requests  803-751-1626
HIPAA Privacy Officer                                  803-751-2461
EPTS/LOD                                                    803-751-4786/2454/3020
IDES/Medical Board                                                      803-751-2359
Registration, In/Out Processing                        803-751-0496/0609/2198
Medical Records Fax Number                               803-562-4503
      
 
     
Don't forget to keep your family's information up to date in DEERS!