ANNOUNCEMENT
DEPARTMENT LOCATION MOVES: 
The following departments have moved to different locations within the Moncrief Main Clinic:
The Blue Team for IHMC (Providers Adams, Roush, Sterner, & Alexander) is now on the ground floor.
The Soldier Readiness Clinic is now on the ground floor.
Our Mental Health Department has moved to the 12th floor.
The Exceptional Family Member Program (EFMP) Department has moved to the ground floor.
If you have questions or need direction, please stop at the main desk.
  We appreciate your patience as we work to improve our space.

Getting Care

Appointments & Referrals

Access Appointing and Readiness Contact Center

Moncrief offers a centralized appointment center staffed with trained professionals who are located on site to assist you with accessing care.

To make an appointment, please call the Moncrief Call Care Center at 803-751-CARE/2273or Toll Free: 877-273-5584

Central Appointments Hours: Monday-Friday 7:30 a.m. to 4:00 p.m. –Closed on Weekends and Federal Holidays.

To cancel an appointment after hours please call one of the above listed numbers.

Opt-In for Text Message Notifications for Prescriptions

Patients can now choose to be notified of prescriptions via text message. To do this follow these simple steps.

1. Call (803-751-2250)

2. Press 4 to manage your contact preferences.

3. You will be prompted to enter your DOD ID Number (on back of your Common Access Card (CAC)).

4. Press 1 to change how you receive notifications from us.

5. Press 2 to receive text messages.

6. Press 1 to confirm you want notifications by text message.

7. You will then be prompted to return to the main menu or hang up.

You can Opt-out of receiving text messages at any time by texting back "STOP", "CANCEL", "END", "QUIT" or "UNSUBSCRIBE". By doing so, the patient will no longer receive text reminders from us, and will be receiving a phone call instead.

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

Referral Management Office

The Referral Center is open from 7:30 a.m. to 4:15 p.m.  Monday–Friday to assist you with referral or authorization issues, call 803-751-2363 for assistance.
Don't forget to keep your family's information up to date in DEERS!