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Accessing civilian health care during the government shutdown for TRICARE beneficiaries - During the current lapse in government appropriations, you may continue to get care or attend currently scheduled appointments with your civilian providers. Your usual out-of-pocket costs will apply. You may also continue to fill prescriptions at military pharmacies, retail network pharmacies, and home delivery. However, TRICARE may not be able to process or pay medical claims for services received until funding is restored. The Defense Health Agency is also working with our TRICARE contractors to communicate with healthcare providers on potential delays in payment. If you are denied care or informed services are suspended, please contact TRICARE East customer service Monday - Friday, 8 AM - 6 PM (ET and CT) at (800) 444-5445. For more information, visit https://www.tricare.mil/shutdown
The Managed Care Division (MCD) is available to assist with health benefits information, active duty claims, Resource Sharing, TRICARE for Life and any difficulties with the TRICARE system.
MCD is also available for group TRICARE retiree briefing and pre-natal briefings.
Phone Chief, Managed Care: (803) 751-0476 Benefits Counseling and Assistance Coordinators: (803) 751-2425/2778/2123
Hours Mon - Fri 7:30 a.m. - 4:15 p.m.
Location 4500 Stuart Street, 10th Floor Fort Jackson, SC 29207