Health Services

Case Management

Services Offered

The Case Management Division assumes responsibility and accountability for clinical management of clinically complex or resource-intensive patients in order to optimize clinical outcomes. Case Management is a process that involves a team of health care professionals who help patients and their families gain control over their illness, traumatic injury, or complex medical situations. Many patients with complex medical conditions require case management. Examples of patients needing case management are those with multiple specialty providers or multiple disease processes. Patients who feel overwhelmed and feel they need assistance concerning their medical care may benefit from our services. Case Management assignment is initiated with your PCM submitting a referral requesting case management consultation or you as a patient can self-refer.

Primary Care

  • Integrated Health Medical Home Red Team (Ground Floor) 803-562-2140
  • Integrated Health Medical Home Green Team (Ground Floor) 803-751-2304
  • Integrated Health Medical Home Yellow Team (Ground Floor) 803-751-2059
  • Integrated Health Medical Home Blue Team (12th Floor) 803-562-2123

Behavioral Health

  • ADSM (8th Floor) 803-751-0516
  • Child and Family Behavioral Health Services/SHARP/FAP (8th Floor) 803-751-4612
  • Community Behavioral Health Services: Trainees/ADSM 803-751-7826
  • Case Management Assistant (8th Floor) 803-751-2664

Department of Nursing

  • Executive Medicine (8th Floor) 803-751-0657/803-429-1289

Troop Medical Clinic

  • Case Management Assistant 803-751-6743


  • Absent Sick 803-354-1867

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Case Management Services

Moncrief Case Management Division

4500 8th Division Road
Main Clinic, 8th Floor
Fort Jackson, SC 29207

(803) 751-0672

Hours of Operation: 
Chief, Nurse Case Management
Mon - Fri 7:00 a.m. - 4:00 p.m.

Integrated Health Medical Home
Mon - Fri 7:30 a.m. - 4:30 p.m.

Behavioral Health
Mon - Fri 7:00 a.m. - 4:00 p.m.

Community Behavioral Health Services
Mon - Fri 6:00 a.m. - 3:00 p.m.

Troop Medical Clinic
Mon - Fri 6:00 a.m. - 3:00 p.m.

Executive Medicine
Mon - Fri 7:30 a.m. - 4:30 p.m.

Need to Update Your Information in DEERS? Click Here