Submit a request to fill your NEW or Renewal prescription(s)

Welcome to Moncrief Pharmacy!

We’re here to help you with all your prescription needs. Our Main Outpatient Pharmacy, located on the Ground Floor, proudly serves the Fort Jackson community, filling over 35,000 prescriptions each month with care and efficiency.

Getting a New Prescription

1. Tell Your Provider Where to Send It: Ask your provider to send your electronic prescription to “DOD Ft. Jackson Pharmacy” (Also listed as Pharmacy NCPDP 4232271 or NPI 1194138859 in their system).
2. Let Us Know to Fill It: After your provider submits the prescription, you (or someone picking up for you) must send us a request for it to be filled. You can:
   1. Use our easy online form: Prescription Drop-Off Form (preferred).
   2. Call us toll-free 833-440-3569 (select Option 1).
3. Pick It Up: Once your prescription is ready, you’ll receive an automatic text or voice call notification. Please pick it up within 10 calendar days, or it will be returned to stock, and the process will need to restart.

Refilling Your Prescription

1. Call the Refill Line: Dial (803) 839-1822 and follow the prompts:

             Option 1: Pick up at the PX Refill Distribution Center.
             Option 2: Pick up at the Script Center in the main clinic lobby.

2. Use the MHS GENESIS Patient Portal: Login to schedule your refill through the patient portal.
3. Call the Pharmacy: Reach us at toll-free at 833-440-3569 (select Option 2).

Picking Up Your Prescription

• What You’ll Need: Anyone picking up a prescription for a patient over 10 years old must show a valid Uniformed Services ID card (or a copy of the front and back).
• No Valid ID: Please visit the Patient Administration Office on the 6th Floor of the clinic to verify eligibility. If qualified, they will issue a letter to allow pickup.
• Note: We’re required to collect any expired DoD-issued ID cards for security reasons—thank you for understanding.