Health Services


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Welcome to the Moncrief Pharmacy!

The Main Outpatient Pharmacy is located on the Ground Floor. Our pharmacy has 7 dispensing windows. Our Pharmacy is one of the busiest in MEDCOM, filling over 60,000 prescriptions per month.

All patients must contact us to activate all new or renewed Prescriptions. Starting June 1st all non-controlled prescriptions must be sent electronically from your Doctor’s office. The Doctor’s office can e-prescribe to our pharmacy at DOD Ft. Jackson Ephcy (Pharmacy NCPDP/NPI Number 4232271/1194138859). We will only accept hard copies for controls. We have three options for activating new or renewed prescriptions. They are call (803)751-7979 and have a staff member activate the prescriptions, Text “get in line” to (877)468-0488 to access the Prescription drop off link to activate your prescriptions, or go directly to the drop off link located at and fill out the form and submit. When you come to pick up you prescriptions please make sure you have received a text message from us stating they are ready for pickup. Then proceed to the main lobby and notify the staff member at the reception desk. If you have not received a text message it is ready for pickup then please call Main Outpatient Pharmacy to make sure it has been processed before coming to the MTF.

For your convenience and to avoid possible long waiting times, please present your prescription(s) outside of 1000 and 1400 hours. These are the hours when our prescription volumes are at their highest peak.

For the convenience of beneficiaries, the pharmacy has three locations: the main building ground floor, McWethy TMC, and the Post Exchange.  The TMC is for active duty only, the PX site is for call-in refills only, and the Main Outpatient pharmacy is full-service for all beneficiaries.

The pharmacy has an automated call-in refill prescription service for its users.  Prescriptions may be called in 24 hours a day ((803) 751-2250).

New prescriptions from other military medical treatment facilities, as well as civilian requests for medication will be filled when possible based on drug availability.  Refills from other military medical treatment facilities may be filled one time when possible based on drug availability as well.

Refill Pharmacy

All refill prescriptions called-in will be available for pick-up at the PX Pharmacy.  Walk-up refills are not accepted due to the volume of prescriptions filled at the Refill Pharmacy.   The telephone number for calling in your refills is (803) 751-2250.  Toll free 1-866-489-0950.

When calling in refills, the automated computer will answer the phone and walk you through the steps necessary to correctly refill your prescriptions. There are two pieces of information you need to have ready when you call:

1. The 8 digit Date of Birth of the Patient ( MMDDYYYY ).

2. The numerical portion of your prescription number (Which is found on the top, left-hand corner of the prescription label.

To pick-up your prescriptions, bring in the patient's ID card.

Once called-in, prescriptions will be held for ten (10) days, as our storage space is limited. Your use of this service will greatly reduce the waiting time at the Main Outpatient Pharmacy. Thank you for using our call-in service and we hope you find it enjoyable.

Prescription Refill By Phone

We have had an automated prescription call-in refill system for several years. Our current call-in refill system is a state-of-the-art computer system which interfaces directly with Moncrief’s MHS-Genesis system for prescription information. We hope you will find our automated refill system to be convenient and easy to use. Please read the following instructions completely before you use the system. Our local refill telephone number is 803-751-2250. The Toll-Free number is 1-866-489-0950 (print for future reference).

  • Due to the large volume of refills, the refill turn-around time is 72 business hours.
  • Call in before noon on Monday, and it will be ready for pickup before noon on Thursday.
  • Call in by noon on Friday, and it will be ready for pickup in the afternoon on Tuesday.
  • Calls made after noon will be processed one day later.
  • Special Order Medications may require additional time for completion. Please allow 72-96 business hours for Special Order Medication Refills.
  • Due to Moncrief’s transition to MHS-Genesis, the ability to request refills online via Tricare Online is no longer available.

Touch Tone Prescription Refill Instructions:
Step 1. Enter 8 digit Date of Birth of the Patient ( MMDDYYYY ), then the pound (#) key.
Step 2. Enter the prescription number, then the pound (#) key. Do not enter the letter prefix (e.g."RXJ").
Step 3. If you have more than one prescription enter these next as in Step 2. Remember, after the prescription number, press the pound (#) key.
Step 4. To complete the call, hang up.

Our call-in refill system is very "user friendly". The system will first ask you if you have a touch tone telephone. If you do, the system will ask you to press "1". The system offers you several options (eg. how to use the refill system and pharmacy hours of operation). If your prescription cannot be refilled, the system will tell you why. Some possibilities why a prescription cannot be refilled include:
* you have no refills remaining
* you provided the wrong prescription number
* the number may have been assigned during MHS-Genesis downtime.

Remember, the waiting time for refills not called into our automated system are normally longer than those called in at the PX Refill Pharmacy.
Have a pharmacy question and want to talk to a "live" person?

Call us at 803-751-7979 (Main option 1) or 803-751-7979 (Refills option 3)

Prescription Pick-up

All patients 14 years and older must present a valid ID Card to process/pick-up prescriptions.

In order for the pharmacy to release prescriptions to a relative or friend and to verify the patient's eligibility for care, a relative/friend must present the patient's military identification card or a copy (front and back).

Pharmacy Education

Click here to view important information on managing your over the counter medications.

Click here for information about TRICARE Pharmacy Benefits

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Contact Us


Main Oupatient Pharmacy

Mon - Fri: 8:00 a.m. - 5:00 p.m.
Sat: 8:00 a.m - 12:00 p.m.
Sunday and Holidays: Closed
Third Thursday of every month: 8:00 a.m. - 1:00 p.m.

PX Refill Distribution Center

Mon - Fri: 8:00 a.m. - 5:00 p.m.
Sat: 8:00 a.m - 12:00 p.m.   
Sunday and Holidays: Closed
Third Thursday of every month: 8:00 a.m. - 1:00 p.m.          

McWethy TMC Pharmacy
(Active Duty Sick Call Only)

Mon - Fri: 6:30 a.m. - 3:30 p.m.
Saturday and Sunday: Closed 

Telephone Number(s)


803-751-2250 - Refill Requests
Toll free: 1-866-489-0950


4500 8th Division Road, Ground Floor
Ft. Jackson, SC 29207

PX Refill Distribution Center
Inside Post Exchange (left entrance)
Ft. Jackson, SC 29207

McWethy TMC Pharmacy
4575 8th Division Road, Ground Floor
Ft. Jackson, SC 29207

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