Submit a request to fill your NEW or Renewal prescription(s)

Welcome to Moncrief Pharmacy!

We’re here to help you with all your prescription needs. You can fill prescriptions at no cost from our Main Outpatient Pharmacy. If you have a prescription from a TRICARE network or non-network doctor, you may fill it here, as long as it’s available on our Basic Core Formulary. Call us at 803-751-7979 or toll free 833-440-3569 to see if your drug is available. We provide up to a 90-day supply for most drugs.

Our Military Pharmacy Services

Our Main Outpatient Pharmacy, located on the Ground Floor, proudly serves the Fort Jackson community, filling over 35,000 prescriptions each month with care and efficiency.

Maintenance Drugs

Maintenance drugs are those you take regularly for a chronic condition (i.e., drugs to control blood pressure or cholesterol).All beneficiaries must refill certain maintenance drugs through home delivery or at military pharmacies. This does not apply to active duty service members. 

Search the List of Maintenance Drugs to see if you have a prescription you should have transferred to be filled here at Moncrief Army Health Clinic or via home delivery. 

Transferring Prescriptions

If you have prescriptions at a TRICARE network pharmacy, you may transfer your prescriptions to our military pharmacy. 

Getting a New Prescription

1. Tell Your Provider Where to Send It: Ask your provider to send your electronic prescription to “DOD Ft. Jackson Pharmacy” (Also listed as Pharmacy NCPDP 4232271 or NPI 1194138859 in their system).
2. Let Us Know to Fill It: After your provider submits the prescription, you (or someone picking up for you) must send us a request for it to be filled. You can:
   1. Use our easy online form: Prescription Drop-Off Form (preferred).
   2. Call us toll-free 833-440-3569 (select Option 1).
   3. The TRICARE Pharmacy Home Delivery is another way to fill prescriptions. TRICARE Pharmacy Home Delivery will ship up to a 90-day supply of your prescription to any address in the U.S. or U.S. territories, including APO/FPO address. For pharmacy cost information, visit the Copayments and Cost-Shares page. 
3. Pick It Up: Once your prescription is ready, you’ll receive an automatic text or voice call notification. Please pick it up within 10 calendar days, or it will be returned to stock, and the process will need to restart.

Refilling Your Prescription

1. Call the Refill Line: Dial (803) 839-1822 and follow the prompts:

             Option 1: Pick up at the PX Refill Distribution Center.
             Option 2: Pick up at the Script Center in the main clinic lobby.

2. Use the MHS GENESIS Patient Portal: Login to schedule your refill through the patient portal.
3. Call the Pharmacy: Reach us at toll-free at 833-440-3569 (select Option 2).

Picking Up Your Prescription

• What You’ll Need: Anyone picking up a prescription for a patient over 10 years old must show a valid Uniformed Services ID card (or a copy of the front and back).
• No Valid ID: Please visit the Patient Administration Office on the 6th Floor of the clinic to verify eligibility. If qualified, they will issue a letter to allow pickup.
• Note: We’re required to collect any expired DoD-issued ID cards for security reasons—thank you for understanding.

Other Pharmacy Options

As a TRICARE beneficiary, you have other pharmacy options: 

• You can use the TRICARE Pharmacy Home Delivery to have prescriptions sent to your home. This is the least expensive way to fill prescriptions after filling it here. Note: the home delivery option is limited in overseas locations.
• If you need a prescription filled after hours or when traveling, use a TRICARE network pharmacy.

Prescription Costs

While there are no costs for prescriptions here at Moncrief Army Health Clinic, there are costs for filling prescriptions via home delivery or at network pharmacies for all non-active duty beneficiaries:

Active duty service members have a $0 copayment for covered drugs at any pharmacy.

TRICARE Formulary

The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the TRICARE Formulary to:

• See how much it costs and where you can get it filled
• See if your prescription needs prior authorization
• Look up the medical necessity criteria
• Get the prior authorization and medical necessity forms for your prescription