Attention TRICARE beneficiaries!   
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line on Thursday, February 5th, 2026, as the system is updated.
Our pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

About Us

Contact Us

Moncrief Army Health Clinic

4500 8th Division Road
Fort Jackson, SC 29207

Information: 803-751-2160
Appointments: 803-751-CARE/2273

Contact the Moncrief Army Health Clinic Public Affairs Office
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If you cannot reach the Interactive Customer Evaluation (ICE) system please contact the
Moncrief Army Health Clinic Patient Advocacy Office or call 1-803-751-2425.

Don't forget to keep your family's information up to date in DEERS!